Testmonials
Customer service was outstanding. The floors look great...they were easy to install and came in perfect condition. Would use Woodca again without hesitation. Shipping was made easy. All in all a great value and easy way to purchase. Feel free to use all my comments, I highly recommend Woodca, every dealing from start to finish was a breeze. the team was efficient and helpful the shipment made it to my garage in great condition and in a very timely way. I would definitely use Woodca again if there is project for which I need larger quantities of material. They have good quality product and service. Beautiful product and good quality. There were some slight differences in height and a bit of warping but nothing extreme. The glue that was sent was supposed to be for 130 sq. ft a bucket but ended up doing closer to 100 on average. Our crew was very good in terms of product usage (i.e. not a lot of waste). Needed to buy a quite a bit more glue locally to finish the project. The price was the best I could find in the country. Great price even with shipping. The service was great too Our sales rep had good product knowledge and excellent commincation. I have installed 1/2 of my flooring and have had zero defective pieces so far, excellent quality flooring Fast, reasonably priced, great service Yanchi strand woven bamboo from Woodware Depot is the best that we looked at, and we looked at several mfg's. Strand Woven bamboo is very hard, with the difference being in the finish(s) applied. We torture tested every sample and the Yanchi held up the best. Contact me a year from now Woodware Depot and I will give you an update on "real use" durability. very helpful and patient flooring matched the description flooring arrived in good condition I was pleased with the service I recieved from Woodware Depot. My sales representitive was helpful and patient. service was great. I would recommend to friends and would order from you again. Indeed, Customer service, delivery and product quality are superb! Our sales rep helped me out throughout the process, delivery was smooth, and the floor is now stunning! I had done my homework, asking for bamboo samples from different companies, and scratching them with a knife: only Woodca's sample "resisted" this test. I have four dogs, and I know this floor will withstand their paws! I give this Company an A-plus! great communication amazing superb very pleased Email communication was timely. I have only opened one box and not installed any yet. However the engineered quality of the bamboo that I did inspect so far meets my requirements. Everything happened just the way you explained. UPS was courteous and did exactly what you said they would do. The email notice was perfect and let me know what to expects. I didn't have to do anything extra or worry about random questions and follow up phone calls required to get such a big ticket item. Thanks for lack of drama in the buying process. I am telling my friends and colleagues what a great company and product you have. They are a little jealous they didn't find you first. Very helpful in making a change to increase the square footage needed. Excellent for the price point as compared to other options with higher price points. Shipping was very good. Best experience I had with an online building supply company. I have not actually installed the flooring yet. I will be installing it in the next couple of weeks. I am sure it will look beautiful. Thank you. I will let you know after the floor is installed. So far my experience has been great. Thank you. It was nice to have a live person answer the phone each time I called. Our sales rep was very responsive and helpful through out the process. When I had problems with the order delivery I was nervious and wish the follow-up would have been a little better. But all turned out well. The product is exactly what the samples were, couldn't ask for anything better. The installers were also impressed with the product too. The initial delevery was as promised on the quote. Had issues with the floor delivery (ABF's issue) and issues with the Stair Nose delivery and on the re-shipment they arrived very quickly. Especially the Stair Nose - they shipped it out Next Day so that it would be here in time for the installers. I was working with some very tight timelines on getting the delivery to when the workers were scheduled to start. So when we had shipment issues I was concerend about getting the replacement in time for the workers to do their work. I'm sure you deal with this daily. I would like to thank my sales rep and Logistics for thier assistance through out the process. The bottom line is I had everything by the time I needed it and the installers were not delayed. We love the look and feel of our new bamboo floors. The color is awesome. sales associate was very helpful Good job! Customer service was absolutely excellent! Very professional and exceptional feedback via email! This product "rocks!" I love this bamboo flooring! Each floor board is carefully pack and no major defects! My friends are so envious! They're asking where did I purchase! I was in no rush for delivery, when informed the product was inventoried, delivery was within a week. At first I was a bit apprehensive ordering from Canada, but after checking your excellent profile and great reviews! I'm hooked! You definitely got me as a future customer! Thank you so much Woodca! You guys are truly professional people. Your feedback and email responses are within minutes. Great doing business with you! Fabulous communication. Exceeded my expectations. Very little waste. It does not dent or scratch easily like other products both bamboo and other wood species I tested. I tested over 20 samples obtained locally and online for denting and scratching, I also tested the fit of the seams for staining and bleed through with dyed water. This is the ONLY product that passed with flying colors! There was no seepage through the seams at all and cleaned as if there was no seam at all and it is so solid there was absolutely no staining! I installed this floor on a concrete slab and the result of the locking feature over an underlayment resulted in a warm comfortable floor all winter as apposed to glue down products I have walked on in friend’s homes. Very easy to install. It has such a nice tight fit between boards that it acts like a single solid surface floor with no gaping between boards with changing weather. Very hard durable finish. I couldn't be more pleased with the finished floor. I installed it throughout my entire house. I will recommend this flooring to anyone looking for solid wood flooring that they can install themselves. Great service! Even put it where I needed it to be stored untill I could install it. Woodca is an excelent company to deal with! Thank You for everything A good experience. Everything happened right on schedule. I would certainly recommend you to all of my colleagues. [Salesperson] was professional. He communicated well and responded to all of my inquiries. I can not determine the quality of the product because it has not been installed yet but I assume it will be great. [Salesperson] made buying from Woodware Depot a great experience. He made great recommendations saved us some money and really communicated well with both me and our general contractor. [Salesperson] thanks for the excellent customer service. Woodca thanks for providing an excellent product and great prices. Product is very consistent, also like all the pieces are the same length Great experience with Woodca, happy I found them. Laying floor down right now, tough stuff. Having success with using a flooring stapler Company was easy to deal with and customer service was helpful. The flooring is beautiful. Installed easily and looks very high quality. Your product is beautiful!! Your service EXCELLENT. My home at the Beach has a beautiful face lift. Thank you!! Great flooring ..very happy with the Strand Bamboo..we have 3 dogs two of them at 100 lbs..still looking perfect Very happy with the speed of the responses to my calls and emails prior to and even after my order. The flooring is excellent, strand woven is incredibly dense and has made a fantastic floor I really love the customer service, fast delivery, and prices for Woodca. I recommend them to everyone I know that's interested in doing home renovations. Very easy to reach a real person who could answer questions. We have not installed yet. Will be done in December. The product looks great but will know better when it is installed. Great company. Fast shipment. Thanks guys the floors look great! [Salesperson] was very helpful and patient with all my questions. Haven't used the product yet, home still under construction. I would recommend it to others. Terrific price and support from Woodca. They will be my first choice for future product supply needs. Great experience. I plan on buying from you again. We have not installed the floors yet so I can only comment on it visually. It was excellent. We had to return our original shipment as the color was off. When we contacted [salesperson] to discuss how to handle the situation, he was courteous, professional and fast. His communication throughout the entire process made us feel well taken care of. I work as a Customer Relationship Manager and I would hand [salesperson] an A+! Thank you! [Salesperson] was a pleasure to work with. He went FAR above the call of duty to ensure that our needs were met, and our concerns were resolved. Overall quality was very good. Our recent order was replacement for damaged product. Unfortunately, it was a slightly lighter shade than the original product. However, this did not impact the quality. New product was shipped quickly, and delivered as promised. I would definitely recommend Woodca for future purchases. Again, I would like to thank [salesperson] for excellent customer service. He was a pleasure to work with, and represents your company very well. Always easy to deal with the folks at Woodca! Very timely, cooperative and helpful Your service is great! Excellent customer service and a great product. I would order from this company again!! When I called on the phone, the gentleman was very courteous and professional. The bamboo floor is very dense and in high quality finish. Looks beautiful. The only difficulty is with the installation due to the 1/2" thickness of the floor. The product was shipped from the manufacture within two days, arrived on-time and in perfect shape. Always great to call, everyone I have dealt with at Woodca is fantastic! We put the strand woven bamboo floors throughout our house. It looks terrific and very easy to care for. Very happy with the results. Overall very good. The material was virtually flawless and the floor is beautiful. All goods were delivered on time as promised. Your product was and is fantastic! I had samples from 3 other vendors. The quality of your product was the best and the finished floor is stunning. The flooring came more quickly than I'd expected and which caused me a bit of a scramble to get people lined up to bring it in. It was the only challenge. I was extremely pleased with the service you provided me. I worked with [salesperson] and he provided excellent support from expediting new samples to walking through the measurements. My flooring came in excellent condition, was the correct amount and my installer was very impressed. Not many people have the nerve to order their flooring independent of the installers but I did and I couldn't be more pleased with the outcome. The floors are more beautiful than I even imagined. Would recommend your company without hesitation and would use you again if I needed more bamboo. Woodware Depot is committed to providing exceptional customer service. Here is a small sampling of feedback from our satisfied customers...
Natasha W. Shoreham, NY July 14, 2010
Malini K. Allison Park, PA July 2, 2010
Chak R. Folsom, CA June 25, 2010
Ken S. Roswell, NM June 7, 2010
Rod S. Decatur, IL June 4, 2010
Scott N. Grand Prairie, TX May 24, 2010
Edgar H. Chandler, TX May 23, 2010
Margaret N. Westerville, OH May 20, 2010
Zbigniew A M. Laguna Beach, CA May 15, 2010
Tom J. Kennesaw, GA May 15, 2010
Anita V. Chicago, IL May 15, 2010
Amy E. Birch Bay, WA May 13, 2010
Michael B. Lake Saint Louis, MO May 7, 2010
Melissa L. Saint Augustine, FL April 20, 2010
Steven P. Milford, MA April 10, 2010
Kevin K. Mount Holly, NJ March 22, 2010
Walter A. Santa Ana, CA March 15, 2010
Susan F. Fort Worth, TX March 7, 2010
Cal H. Flin Flon, MB March 5, 2010
Emile L. Santa Monica, CA February 18, 2010
Antonio W. Marlboro, MD February 4, 2010
Randy H. Gig Harbor, WA February 3, 2010
Richard E. New Paltz, NY January 6, 2010
Denise M. Murrells Inlet, SC January 5, 2010
Bryan W. Orangevale, CA January 3, 2010
Timothy H. Oxford, MA December 7, 2009
Markham T. Edmond, OK December 1, 2009
Muniba H. Cortlandt Manor, NY November 26, 2009
Bonnie K. Lava Hot Springs, ID November 22, 2009
Chad B. Elgin, IL November 4, 2009
Joe A. Escalon, CA October 30, 2009
Katy D. Las Vegas, NV October 29, 2009
Carol M. Natick, MA October 11, 2009
Alan K. Dania, FL October 6, 2009
Laurie M. Regina, SK September 11, 2009
Charles S. Anderson, IN September 11, 2009
Lorene W. Orofino, ID September 7, 2009
Heather B. Austin, TX September 5, 2009
Feng L. East Brunswick, NJ September 4, 2009
Laurie M. Regina, SK August 31, 2009
David R. Bozeman, MT August 26, 2009
Walter H. Tampa, FL August 22, 2009
Melba M. Chesterbrook, PA August 21, 2009
[Salesperson] was very friendly and helpful when I placed my order. And, your logistics department returned my call within 15 minutes and followed up the next day to confirm that everything had gone well with the delivery. The flooring is absolutely beautiful. It took a little while to get used to the rock-like density of the bamboo, but the finished product is amazing. Super speedy. 14 business days? More like three. Your team was very friendly and professional throughout the entire process. I have already recommended you to others. During the remodel, we had two different people from Lowe's come through the house. The first thing they said after stepping through the door was, "Wow. That's beautiful flooring." I had to agree with them.
Heather I. Lindsay, CA August 21, 2009
